Refund policy
Refund Policy
Last updated: September 16, 2026
Thank you for shopping with Sajdry, operated by Erenanka Limited. We want you to be happy with your Knee-Pain Relief Sajada. If you're not fully satisfied, please review our return, refund and warranty policy below.
Returns
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return:
- The item must be unused, unwashed, and in its original condition and packaging.
- You must provide proof of purchase (order confirmation or receipt).
For hygiene reasons, we're unable to accept returns on items that show signs of use.
How to Start a Return
To start a return, contact us at ismailnk1221@gmail.com with your order number and the reason for your return. We will respond with instructions on how and where to send your item.
Return Shipping
Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at ismailnk1221@gmail.com with photos of the item. We will arrange a replacement, exchange, or full refund at no additional cost to you.
10-Year Warranty
Every Knee-Pain Relief Sajada is covered by a 10-year warranty from the date of delivery against manufacturing defects, including issues with the memory foam, stitching, or non-slip base arising from normal use.
The warranty does not cover:
- Damage caused by misuse, improper washing, or normal wear and tear
- Damage caused by unauthorised repairs or modifications
- Items where proof of purchase cannot be provided
To make a warranty claim, contact us at ismailnk1221@gmail.com with your order number, a description of the fault, and supporting photos. If approved, we will offer a repair, replacement, or refund at our discretion.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.
Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please first check your bank account again, then contact your card issuer. If you've done this and still have not received your refund, contact us at ismailnk1221@gmail.com.
Exchanges
If you need to exchange your item, please contact us at ismailnk1221@gmail.com to arrange the exchange.
Contact Us
Erenanka Limited
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: ismailnk1221@gmail.com